About Us
A Dubai IT Company That Puts Customers First
We design, deploy and manage Microsoft 365, Azure, servers, networks and devices for organisations and individuals across the UAE. Customers can reach our engineers by phone 24 hours a day for remote support, with site visits on request.
Your Priority Is Our Priority, 24 Hours a Day
IT problems do not wait for office hours, so neither do we. Our customers can reach us at any hour.
Customers Come First
Every customer receives priority attention, with clear communication from the first call until the issue is resolved.
24/7 Phone Support
Call us around the clock, including weekends and public holidays. Our engineers provide remote support by phone.
Site Visits on Request
When an issue must be handled in person, we arrange an engineer visit to your office or home on request.
How We Work With Our Customers
We built Abacus Emirates Technologies around a simple idea: when technology stops working, our customers should be able to reach someone who can help, at any hour. That is why our engineers can be reached by phone around the clock, and why we arrange site visits whenever a problem needs to be handled in person.
We keep pricing clear, agree the cost before work begins, and document what we do, so you are never dependent on one person's memory. We serve companies of every size across the UAE, as well as individuals who need help with their own computers, phones and home networks.
Our Founder
Muhammad Waqas
Founder and Managing Director
Abacus was founded by a senior IT infrastructure engineer with a career spent inside enterprise Microsoft environments. The company exists to give smaller UAE businesses the same standards, without the enterprise price or the jargon.
Our Vision
To be the UAE's most trusted IT partner for growing businesses.
Our Mission
To deliver secure, well-documented and proactive IT services that let our clients focus on their business, not their technology.
Our Values
- Put the customer first, at any hour
- Agree the cost before work begins
- Document everything and hand it over
- Commit only to response times we can meet
- Communicate clearly, without jargon
Need IT Support? We Are Available 24/7
Call us at any hour for remote support, or request a free review of your IT environment.