Managed IT Services and AMC
A Complete IT Department Under One Annual Contract
One annual contract for your complete IT environment: 24/7 phone and remote support, monitoring, updates and site visits on request, at a fixed monthly price.
Free IT Health CheckThe Challenge
Many growing companies in Dubai rely on informal IT arrangements: equipment installed by different suppliers, admin passwords held by individuals, and backups that have never been tested.
An annual maintenance contract replaces this with one accountable team. We maintain a record of your IT assets, monitor and update them, and answer your staff by phone 24 hours a day. You pay a fixed monthly fee and receive a clear report of the work completed.
How Support Works
Your staff can reach us by phone at any hour for remote support, or by email and WhatsApp. Every request is logged, so response times are measured rather than promised. When work needs to be done in person, we arrange a site visit on request.
What We Deliver
- 24/7 helpdesk by phone and remote session, plus email and WhatsApp
- Monitoring, patching and endpoint protection on covered devices
- Microsoft 365 administration: users, licences, mailboxes, security
- Site visits on request
- Backup monitoring with restore checks
- A monthly service report in plain English
How It Works
We Audit What You Have
Devices, accounts, network and backups go into one list, which becomes Schedule A of your contract.
We Take Over in Two Weeks
Admin access moves to named accounts, devices are enrolled in monitoring and urgent gaps are closed.
We Run It Every Month
Tickets, patching and visits carry on in the background, and you get a report in plain English.
The Results
- A fixed monthly cost you can budget for
- Response times written into the contract
- Every device and password documented, and the documentation is yours
Your Priority Is Our Priority, 24 Hours a Day
IT problems do not wait for office hours, so neither do we. Our customers can reach us at any hour.
Customers Come First
Every customer receives priority attention, with clear communication from the first call until the issue is resolved.
24/7 Phone Support
Call us around the clock, including weekends and public holidays. Our engineers provide remote support by phone.
Site Visits on Request
When an issue must be handled in person, we arrange an engineer visit to your office or home on request.
Response Times in Your Contract
| Priority | Typical Issue | Response Time | Target Resolution |
|---|---|---|---|
| P1 Critical | Whole office down, server or email outage | 1 hour | 4 hours |
| P2 High | A team or key system affected | 2 hours | 8 business hours |
| P3 Medium | One user affected, workaround exists | 4 business hours | 2 business days |
| P4 Low | Requests, new user setup, questions | 1 business day | 5 business days |
Frequently Asked Questions
What does AMC mean?
AMC stands for annual maintenance contract. You pay a fixed fee for a year of support and maintenance on an agreed list of devices and users, instead of paying per call-out.
What is not covered?
New projects, office moves, hardware, software licences and damage from misuse are quoted separately. We tell you before any chargeable work starts.
Can we leave if it is not working?
Yes. Either side can end the contract with written notice, and we hand over your documentation and admin access in full.
Related Services
- Microsoft 365 and Intune
- Cloud Services: Azure and AWS
- Cybersecurity for Businesses
- IT Infrastructure
- Web Design and App Development
- 24/7 IT Support and Helpdesk
- IT Network Services
- Network Setup, Configuration and Cabling
- Computer Systems Housing
- Firewall Installation and Management
- Backup and Disaster Recovery
- IT Consulting and Solutions
- Printer Setup and Maintenance
Need IT Support? We Are Available 24/7
Call us at any hour for remote support, or request a free review of your IT environment.