IT Support Requests
For urgent issues, call us at any hour for remote support. For everything else, log a request here and track its progress.
Log a Support Request
Check a Request
Choosing the Right Priority
Selecting the right priority helps us reach the most urgent problems first. Critical issues should always be followed by a phone call, because a call is the fastest way to start remote support.
- Critical: your whole office is down, or a server or email system has stopped.
- High: a team or a key business system is affected.
- Medium: one person is affected, and a workaround exists.
- Low: a question, a new user setup or a routine request.
What to Include in Your Request
A clear description helps us resolve your request sooner. Please tell us which device or system is affected, when the problem started, what you were doing at the time, and the exact wording of any error message. If you can, mention what you have already tried.
After You Submit
You receive a reference number straight away, and we email you as your request progresses. To check its status at any time, enter your reference number and email address on this page. Never share a password in a support request. If we need access to your system, we will arrange it with you directly.
If your request concerns a personal device, please mention its make and model. For contract customers, your agreed response times apply from the moment the request is logged.