24/7 Remote IT Support by Phone | Site Visits on Request
055 800 5752Choose the plan that suits your company. Every plan includes 24/7 phone and remote support, with site visits on request. We confirm the scope and price after a free review of your IT environment.
Small offices of up to 10 people
Quoted after your free review
Recommended starting point
Growing teams of up to 50 people
Quoted after your free review
Multi-site companies of up to 150 people
Quoted after your free review
Larger organisations with their own IT staff
Quoted after your free review
New projects, office moves, hardware and software licences are quoted separately. We always confirm the cost before this work begins.
IT problems do not wait for office hours, so neither do we. Our customers can reach us at any hour.
Every customer receives priority attention, with clear communication from the first call until the issue is resolved.
Call us around the clock, including weekends and public holidays. Our engineers provide remote support by phone.
When an issue must be handled in person, we arrange an engineer visit to your office or home on request.
We commit to measurable response times, recorded in your contract and measured from the moment you log a request. Our engineers can be reached by phone 24 hours a day.
| Priority | Typical Issue | Response Time | Target Resolution |
|---|---|---|---|
| P1 Critical | Whole office down, server or email outage | 1 hour | 4 hours |
| P2 High | A team or key system affected | 2 hours | 8 business hours |
| P3 Medium | One user affected, workaround exists | 4 business hours | 2 business days |
| P4 Low | Requests, new user setup, questions | 1 business day | 5 business days |
We look at your devices, accounts, network and backups, then give you a short written list of what we found.
A fixed monthly price for an agreed list of users and devices, with exclusions spelled out.
We take over admin access, enrol devices, close urgent gaps and document everything.
Your team can call us 24/7 for remote support. You receive a monthly report of the work completed.
Adjust the sliders to match the size of your company.
Recommended plan
Business
Growing teams of up to 50 people
It depends on how many people and devices you have, how many offices, and how much on-site time you need. We quote a fixed monthly fee after a free audit, so the number reflects your actual setup.
Yes. If your team grows or shrinks, we review the plan together and adjust it at an agreed date.
No. Every plan has the same four priority levels and the same response times.
Contracts run for 12 months and renew unless either side gives notice. Either side can end the contract with written notice, as set out in your agreement.
Yes. All four plans include 24/7 phone and remote support, and site visits are arranged on request.
Our standard plans cover labour and support, while hardware and spare parts are quoted separately. If you would like parts included, we can quote for that as a comprehensive contract.
Call us at any hour for remote support, or request a free review of your IT environment.