Frequently Asked Questions

Our office is at Al Saqr Business Tower on Sheikh Zayed Road in Dubai, and we serve businesses across the UAE.

Yes. We can support your team with specific projects, Microsoft 365 and Intune work, or out-of-office cover.

Our focus is Microsoft 365, Intune, Azure, AWS, Windows, business networks and Wi-Fi. If you run something else, ask us and we will tell you honestly.

Yes. Our engineers are available by phone 24 hours a day, 7 days a week, including weekends and public holidays, and provide remote support during the call wherever possible.

Yes. We support businesses under contracts and individuals on a per-job basis, for laptops, Macs, iPhones, data recovery and home Wi-Fi.

Most issues are resolved remotely by phone. If an issue must be handled in person, tell us and we will arrange an engineer visit to your office or home on request.

Our office is in Dubai. Remote support by phone is available 24/7 across the UAE, and site visits are arranged on request.

Call us at any hour. Our engineers are available around the clock by phone and begin remote support as soon as possible. Contract customers also have agreed response times, starting at one hour for critical issues.

It depends on how many people and devices you have, how many offices, and how much on-site time you need. We quote a fixed monthly fee after a free audit, so the number reflects your actual setup.

Yes. If your team grows or shrinks, we review the plan together and adjust it at an agreed date.

No. Every plan has the same four priority levels and the same response times.

Contracts run for 12 months and renew unless either side gives notice. Either side can end the contract with written notice, as set out in your agreement.

Yes. All four plans include 24/7 phone and remote support, and site visits are arranged on request.

Our standard plans cover labour and support, while hardware and spare parts are quoted separately. If you would like parts included, we can quote for that as a comprehensive contract.

Yes. There is no charge and no obligation to buy anything. If we can help further, we will tell you how, and you decide.

Only what you are comfortable with. Most of the check uses read-only access, and we remove it when we finish.

Usually a short call and a visit or remote session. You get the written list within a few working days.

Yes. Individuals can also call us 24 hours a day, 7 days a week, for remote support on computers, Macs, phones and home networks.

It depends on the problem. Tell us what is wrong and we will give you the price before any work starts, so there are no surprises.

Yes. Site visits across Dubai are available on request. Many problems can also be resolved remotely by phone, 24 hours a day, which is usually quicker.

Windows laptops and desktops, MacBook, iMac, iPhone, iPad, printers, routers and common smart home devices.

No. We are an independent IT company. If your Apple device is under warranty or AppleCare, check with Apple first, because independent work can affect your cover.

Yes. We can help with a single job or a block of hours. An annual contract is more economical if you need regular support.

AMC stands for annual maintenance contract. You pay a fixed fee for a year of support and maintenance on an agreed list of devices and users, instead of paying per call-out.

Yes. Our engineers are available by phone 24 hours a day, 7 days a week, for remote support. Site visits are arranged on request.

New projects, office moves, hardware, software licences and damage from misuse are quoted separately. We tell you before any chargeable work starts.

The problem is often inside the office: Wi-Fi coverage, old switches, or one device using all the bandwidth. We test the line and network separately, so you know which one to fix.

Yes. Either side can end the contract with written notice, and we hand over your documentation and admin access in full.

Yes. We can coordinate with etisalat by e& or du on your behalf and handle the equipment on your side of the connection.

Mail keeps flowing. We copy mailboxes in the background and switch over outside working hours, usually with no lost messages and a short check the next morning.

Before ceilings and partitions close. Cable routes and access point positions cost far less to get right at the start.

Intune is included in Microsoft 365 Business Premium and some enterprise plans. We check your current licences first and only recommend a change if it pays for itself.

Yes. We can trace, label and re-patch an existing rack, usually outside working hours so nobody is interrupted.

Both Microsoft Azure and AWS have data centre regions in the UAE. We can design for in-country hosting where your sector or your clients require it.

It depends on what you run, your internet connection and your budget. We compare office, data centre and cloud with real costs, so the decision is yours.

No. Steady workloads on hardware you already own can cost less to keep. We show the comparison before you commit.

No. We help you choose a suitable UAE facility, then install and manage your equipment there.

Most attacks are automated and do not pick targets by size. Small companies are often easier to get into, and they still have bank accounts and client data.

If you hold client data or have remote staff, usually yes. A provider's router alone gives limited control and little visibility.

We put the technical controls in place and document them. For the legal interpretation, we work alongside your lawyer.

Yes. We start by reviewing its rules and firmware, then tell you what to fix and whether it is still worth keeping.

We specify exactly what you need and can arrange supply through approved vendors. You can also buy it yourself if you prefer. Warranties stay with the manufacturer or seller.

Microsoft keeps the service running and offers limited retention, but it is not a full independent backup. Long-term recovery of deleted data is your responsibility.

Yes, and it is common. We start by documenting what exists, then tell you what is worth keeping.

As often as the work you could afford to lose. Many companies back up nightly, and critical systems more often.

You do. Code, content and domain stay in your name, and we hand over access whenever you ask.

No. A review is useful to you whether or not you buy anything else from us, and we will say so when a cheaper option is good enough.

Often, yes. We review it first and tell you whether improving it or replacing it is the better use of your money.

We handle setup and troubleshooting on most business printers. For hardware faults that need specialist parts, we tell you up front and coordinate with the supplier.

Often it is. A faster SSD and more memory can make an older laptop feel new. If the repair would cost close to a replacement, we will say so.

We take care to protect your data and can back it up before starting. Tell us if anything is especially important.

No. We are an independent IT company. For devices under warranty or AppleCare, check with Apple first, because independent work can affect your cover.

Yes. We can transfer your files, apps and settings, then check that everything works before you wipe the old one.

We check the fault and explain your options. We are not an Apple Authorised Service Provider, so for devices under warranty or AppleCare, Apple is usually the right place to start.

We cannot bypass Apple's security, and we only work on devices you own. If you still have your Apple Account details, we can help you restore from backup.

No, nobody can honestly promise that. Your chances depend on the damage and on how much the device was used afterwards, so stop using it as soon as you notice.

We only access what we need for the recovery, keep it confidential, and delete our working copy once you have your files.

Often not. Weak coverage in the home is more common than a slow line. We test both before you spend anything on an upgrade.

For a small apartment, often yes, with the right placement and settings. Larger homes usually do better with mesh or a cabled access point.

Disconnect from the internet, change the password from another device, and turn on two-step sign-in. If you entered bank details, call your bank straight away, then contact us.

Yes, although it is less common. Unwanted software and scams affect Macs too, and we clean them in the same way.

Yes, when it is someone you contacted yourself. You approve the session and can end it at any time. Never allow remote access to someone who called you out of the blue, because that is a very common scam.

Yes, as long as they have an internet connection and can accept the session. We take it slowly and explain each step.

Yes. We can move files, photos and email between Windows and Mac, and help you find replacements for any apps that do not carry over.

Once you are happy, we can wipe it securely so you can sell, donate or recycle it safely.