Privacy Policy

This policy explains how Abacus Emirates Technologies L.L.C S.O.C ("we") handles personal data collected through this website.

What We Collect

When you use our contact form we receive your name, email address, and anything else you choose to include, such as your company and phone number. If you comment on a blog post we receive your name, email address and comment. If you sign up for our newsletter we receive your email address.

Our servers keep basic logs for security.

How We Use It

We use your details to answer your enquiry and to provide services you ask for. We do not sell personal data or use it for automated decisions.

Cookies and Analytics

This site stores your light or dark theme choice in your browser. If analytics are switched on, you are asked first, and no analytics cookies are set unless you agree.

How Long We Keep It

We keep enquiries for as long as needed to deal with them, and business records for as long as UAE law requires.

Your Rights

You can ask us for a copy of your data, or ask us to correct or delete it, subject to legal requirements. Contact us using the details on our contact page.

Governing Law

We handle personal data in line with applicable UAE data protection law.

Support Requests

When you log a support request we receive your name, contact details and the information you give us about the problem, and we use it to resolve your request and keep you informed. If our engineers connect to your device with your permission, we access only what is needed to help you.

If you subscribe, we use your email address to send our newsletter. Every email includes an unsubscribe link, and you can leave at any time.

Service Providers

We use trusted providers for hosting and email delivery. They process data on our behalf and only for these purposes.

Security

We protect personal data with access controls, encryption where appropriate and backups. No system is completely secure, so please tell us straight away if you believe your information has been affected.